Email Continues to Be Forwarding After Removing Forwarding Office 365

Topics Map > Features and Functionality > Client Capabilities > Web (OWA)

Office 365 - Set/Manage a Forward on a NetID or Service Account

When set, emails sent to the forwarded account will be redirected to the destination account. Regardless of the desktop client you are using, it is recommended that you configure this setting via Wisc Account Administration Site or Outlook on the web.

IMPORTANT: Forwarding your account is not recommended by the Office 365 team. If you are experiencing mail delivery issues, remove the forward and verify if the message is delivered to your Office 365 account.

Important:

• If you are unable to manage your forwarding setting using the instructions listed below, it may be due to a security policy placed on your account that prevents you from managing your forward setting on your account. If this is the case, you will need to work with your local IT staff and HIPAA Security Coordinator to address this issue - Office 365 staff cannot override this policy/setting.
• If the message being forwarded was originally sent from the forwarded address, the message will not be accepted by the destination system. Example: bbadger@wisc.edu forwards to bbadger@gmail.com. Mail sent from bbadger@gmail.com to bbadger@wisc.edu will be dropped by gmail since this will be seen as a mail loop.
• All forwarded mail requires TLS support for delivery. If the email provider of the forward address does not support TLS, Microsoft will be unable to forward mail to that account.
• If you set a forward on an account using the instructions below, the messages will be forwarded to the destination account and not stored within the original account. If you want to keep a copy of the message within the account and also forward them, please use Outlook on the web to set this - use these instructions.

In this article:

Wisc Account Administration Site (recommended)

• View/Manage

Outlook on the web

• Set a forward
• Remove a forward
• Change forwarding settings

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Wisc Account Administration Site

View/Manage

1. Log into Wisc Account Administration site. If you have administrative access to other accounts or domains, select the account you want to manage.
2. Click on the "Office 365" tab in the left-hand column. It will be expanded.
3. Click on Forwarding option. The following screen will be displayed:

   

4. Make the desired changes and click Set Forwarding button. Note: If you want to remove an existing forward, click Remove Forward button.

Important: Depending on Microsoft's resources to complete this change, you may need to wait some time before seeing this change take affect.

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Outlook on the web

Set a forward

The instructions below explain how to set a forward on your Office 365 account.

Note for administrators: Some administrative functions in Office 365 require administrators to access a user's account via Outlook on the web, which requires the user to grant the administrator full mailbox permissions. Once the administrator has full mailbox permissions, they can follow these instructions to access the user's account.

1. Log into Outlook on the web with the account credentials of the account you want to manage:

   NetID account

   Use the NetID login credentials

   Service Account

   Use the Service account login credentials

2. Click Settings > View all Outlook settings > Mail > Forwarding.

   

3. Click Enable Forwarding.
4. Enter the email address you want to forward to.

   Important: This field only accepts one email address. If you want to forward to more than one account, you can use the email address of a group, or use the email address of another existing distribution list.

   Note: If you want to keep a copy of messages in your Outlook on the web mailbox, place a checkmark within the Keep a copy of forwarded messages in Outlook on the web check box.

5. Click Save.

Remove a forward

The instructions below explain how to remove a forward from your Office 365 account.

Note for administrators: Some administrative functions in Office 365 require administrators to access a user's account via Outlook on the web, which requires the user to grant the administrator full mailbox permissions. Once the administrator has full mailbox permissions, they can follow these instructions to access the user's account.

1. Log into Outlook on the web with the account credentials you are attempting to set the forward for.

   Important: If you are attempting to configure the forwarding setting for a Service Account, you must log into Outlook on the web using the service account credentials.

2. Click Settings > View all Outlook settings > Mail > Forwarding.
3. Click Enable Forwarding to remove the check mark.
4. Click Save.

Change email forwarding settings

The instructions below explain how to change forwarding settings on your Office 365 account.

Note for administrators: Some administrative functions in Office 365 require administrators to access a user's account via Outlook on the web, which requires the user to grant the administrator full mailbox permissions. Once the administrator has full mailbox permissions, they can follow these instructions to access the user's account.

After you've set up email forwarding, you may want to change the address your email should be forwarded to. You may also want to change the setting for keeping a copy of your email in your Outlook on the web mailbox.

1. Log into Outlook on the web with the account credentials you are attempting to set the forward for.

   Important: If you are attempting to configure the forwarding setting for a Service Account, you must log into Outlook on the web using the service account credentials.

2. Click Settings > View all Outlook settings > Mail > Forwarding.
3. In the forwarding section, modify any of the desired settings and click Save.

See Also:

• Office 365 - How to access a Service Account
• Office 365 - Applications that Office 365 service accounts can access using NetID login

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Keywords:	microsoft office365 o365 settings options connected accounts change remove email mail forward address outlook web app netid service account forwarding setup add owa Suggest keywords	Doc ID:	36539
Owner:	O365 S.	Group:	Office 365
Created:	2014-01-15 12:21 CDT	Updated:	2022-09-22 07:17 CDT
Sites:	DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin
Feedback:	5 7   Comment Suggest a new document

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Source: https://kb.wisc.edu/office365/page.php?id=36539

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